Goodbye Negativity. Hello Trust!
Goodbye Negativity. Hello Trust!
Goodbye Negativity. Hello Trust!
Goodbye Negativity. Hello Trust!
Goodbye Negativity. Hello Trust!
Goodbye Negativity. Hello Trust!
One Week. One Time. Total Transformation!
A Better Way to Communicate — Powered by Your Existing Staff
Local Government struggles with social media for many reasons:
- Constant attacks from keyboard warriors
- Engagement and trust aren’t improving
- Elected officials demanding better communications
- Budget and staff are stretched thin
- Lack of confidence using modern social media platforms
- Not reaching the whole community
Our Program Transforms You
CiviSocial works with your existing team, inspiring and educating them to create modern, authentic content that residents see and appreciate.
We give your team a simple system, and the confidence to keep it going.
One week. Long-term impact. No recurring costs.
Less Negativity. More Joy!
- Our clients report 80% reductions in negativity directed at them on social media within 6-months of completing and implementing our program!
- Clients have also shared significant increases in job satisfaction across multiple departments attributed to our program
Just Ask Our Clients...
Cathedral City, California
Communications Director Ryan Hunt and City Manager Charlie McClendon
Wildomar, California
City Manager Chris Mann
Ashland, Massachusetts
Town Manager Michael Herbert
Calimesa, California
City Manager Will Kolbow and Assistant City Clerk Yaiza Benson
Roanoke County, Virginia
Public Information Officer Amy Whittaker
Collinsville, Oklahoma
City Manager Chuck Ralls
San Clemente, California
City Manager Andy Hall
Monroeville, PA
Team Monroeville share their experience with CiviSocial
Lake Alfred, Florida
Team Lake Alfred share their experience with CiviSocial
CiviSocial 101
How CiviSocial helps cities and counties become more effective on social media
The CiviSocial Family
Let's chat!
Your challenges are unique. Let’s connect and explore what would help you and your staff most.
Empowering Local Government To Create Effective Social Media
What We Do
We help local governments improve social media communications and enhance public perception. Our cost-effective, one-time solution equips your staff with the tools to manage social media effectively, using existing resources and skills.
Managing Social Media Challenges
Handling negative feedback on social media can be daunting. We provide proven strategies to help local governments respond to criticism, protect their reputation, and turn online conversations into positive community engagement.
Boosting Staff Morale and Engagement
Your team plays a crucial role in communicating with the public, but constant online scrutiny can take a toll. We empower your staff with techniques to stay motivated, manage stress through creative outlets, and confidently communicate the value of your agency’s work.
Promoting Positive Stories
Local Government makes a positive impact every day. We help ensure your community knows about the great work you are doing. Our training helps you craft compelling stories that showcase your initiatives, engage citizens, and build trust in local government.
Reducing Social Media Pressure for Elected Officials
Negative social media posts can create anxiety for elected officials. We help you reduce that pressure by promoting transparency, fostering constructive conversations, and highlighting your government's achievements.
Cost-Effective Training for Long-Term Success
Our one-of-a-kind solution maximizes your existing resources, equipping your team to maintain a strong social media presence without the need for ongoing external support. This is a one-time, high-impact program designed to create long-lasting results.
Frequently Asked Questions
Please reach us at sam@civisocial.com if you cannot find an answer to your question.
Elected officials are often most sensitive to criticism from what we call The STPs: the Same Ten People who repeatedly attack or complain about your organization online. They’re also frustrated when their efforts aren’t seen because the story isn’t told well, the audience is too narrow, or the messaging isn’t clear.
Our program addresses those concerns by building a clear, responsible social media framework that:
- focuses on positive, proactive storytelling instead of reactive damage control,
- uses each platform’s specific tone and style to reach a broader audience, and
- supports consistent, authentic storytelling that residents actually engage with.
When requested, we also provide training specifically for elected officials so they can be less reactive, more confident, and more intentional in their own social media presence.
Marketing firms create content for you.
CiviSocial builds the capacity to create it inside your organization.
We deliver a system, a team, and a sustainable workflow your staff can run every week without outside help.
You leave our program with:
- a modern platform strategy,
- an internal process that saves time, and
- trained staff who are confident in making great content
- A roadmap with creative and programming clearly laid-out
It’s the difference between renting a service and owning your long-term success.
No long-term contracts.
No dependency.
Just a capable team and a sustainable system.
CiviSocial isn’t just training: it’s a one-of-a-kind system that reshapes how your organization communicates.
Most trainings give you information and hope something sticks.
CiviSocial is different because we build a complete, sustainable structure your team can rely on long after the program ends. That system is made up of four core pillars:
- Expert Guidance
A world-renowned social media expert works directly with your staff to evaluate your current approach, strengthen operations, and model best practices in real time. - Team Structure
We identify the hidden talent already inside your organization and develop a structure that properly leverages them. This creates shared ownership instead of over-reliance on one person or small communications team. - Training Program
Hands-on, practical work with platforms, creative approaches, tools, and best practices. Your team learns by building, not by listening. - Strategic Plan
We align stakeholders on goals, remove obstacles, and create a clear, sustainable plan your team can run with confidence.
This is why CiviSocial creates lasting change.
You’re not getting a workshop, you’re getting a repeatable system your staff helps build, designed for how local government actually works.
CiviSocial was built for organizations where people wear multiple hats, time is tight, and social media often falls to one overextended person.
Many of our strongest results have come from cities with 18 to 50 employees total.
Smaller organizations adapt quickly, collaborate naturally, and can implement the system faster. We like to say that the smaller the organization, the more "start-up" the mentality.
The program is designed to help your existing team, no matter the size, create modern, consistent, high-impact content without adding new positions.
If you're like most of our clients, you’ll see change almost immediately!
Right Away
Your team feels a new confidence around communicating on social media.
That shift alone jumpstarts the proces. When people feel capable, they participate.
First 3–6 Months
A steady stream of new content begins to appear, often alongside new platform launches.
You’ll start noticing surprising “green shoots”: engagement rising, clarity improving, and negativity dropping. In many cities, keyboard warriors fade fast, with negativity decreasing by up to 80% as proactive storytelling takes hold.
Within 12 Months
You’ll have a confident, growing group of staff consistently sharing their work.
A shared language around storytelling develops, your content becomes noticeably more human and engaging, and most importantly, the community notices.
It’s a transformation that compounds month after month because the system is built inside your team, not dependent on an outside vendor.
We have single day programs that begin at $5,000, but the exact cost depends on your team, your goals, and what will create the most meaningful long-term impact.
What makes CiviSocial different is that it’s one fee, one week, and no future costs.
A single investment that strengthens your communications for years to come.
We’re happy to walk through options and find the right fit for your city.
Contact Us
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